Customer care
Returns & Exchanges
We stand behind our products and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Return Window We accept returns and exchange requests within 30 days of the delivery date. To be eligible, items must be unused, undamaged, and in their original packaging.
How to Initiate a Return To start a return or exchange, please contact our customer support team at [email] with your order number and reason for return. We'll respond within 1-2 business days with next steps.
Refunds Once your return is received and inspected, we'll notify you of approval. Approved refunds will be processed to your original payment method within 5-7 business days. Please note that original shipping fees are non-refundable.
Exchanges We offer exchanges for items that arrive damaged or defective. If your item arrived in less than perfect condition, please contact us with photos and we'll take care of you.
Return Shipping Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery with photos and we'll send a replacement at no cost to you.
Support
Return Policy & FAQ
What is your return policy?
We offer a 30-day return window from the date of delivery. To be eligible for a return, items must be unused, undamaged, and in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or defective, and original shipping fees are non-refundable.
How do exchanges work?
We offer exchanges specifically for items that arrive damaged or defective. If your order is less than perfect, please contact our support team within 7 days of delivery with photos of the issue. We will then arrange for a replacement to be sent to you at no additional cost.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed back to your original payment method within 5-7 business days.